Nexterix: Dedicated UIIA Helpdesk for Carriers and Intermodal Operators

In the intermodal freight industry, compliance isnt optional its mission-critical. Whether youre a single carrier or a large logistics provider, your ability to move freight efficiently often hinges on one key factor: your UIIA (Uniform Intermodal Interchange and Facilities Access Agreement) status.

Navigating the UIIA process with its insurance requirements, equipment provider agreements, and constant updates can be time-consuming, confusing, and costly if handled incorrectly. Thats why Nexterix has created a dedicated UIIA helpdesk: to give carriers and intermodal operators instant, expert access to support, guidance, and problem-solving, every step of the way.

?? What is the Nexterix UIIA Helpdesk?

The Nexterix UIIA Helpdesk is a live, dedicated support channel staffed by UIIA compliance experts who understand the unique needs of the uiia trucking intermodal industry. Its more than just customer service its a direct line to:

• Registration and renewal assistance

• Real-time issue resolution

• Insurance coordination

• Equipment provider agreement setup

• Terminal access troubleshooting

• Documentation and compliance audits

Whether youre onboarding a new driver, resolving an insurance issue, or responding to a terminal rejection, our helpdesk is your central point of contact for everything UIIA.

? Why Carriers & Intermodal Operators Trust Nexterix

The logistics industry never stops and neither should your support team. Delays in UIIA compliance can lead to denied terminal access, missed dispatches, and lost revenue. Our helpdesk ensures that:

• Carriers stay UIIA-compliant year-round

• Equipment provider (EP) agreements are kept active and accurate

• Insurance documents are monitored and validated proactively

• Support is available before, during, and after a compliance issue arises

We act as an extension of your dispatch or compliance department, so your operations never skip a beat.

? Helpdesk Features & Services

Heres whats included in our dedicated UIIA helpdesk offering:

? UIIA Registration and Renewal

Whether you're registering for the first time or renewing annually, we handle:

• UIIA portal setup

• Company profile creation

• Required insurance uploads and validation

• EP selection and agreement approvals

• Timely submission to IANA for review

We ensure nothing is missing or delayed.

? Insurance Compliance Management

Most UIIA issues stem from insurance documentation errors. Our helpdesk:

• Tracks policy expiration dates

• Coordinates directly with your insurance provider

• Ensures COI (Certificate of Insurance) formatting and limits match UIIA standards

• Flags changes or lapses before they cause terminal access problems

Your coverage will always be current and compliant.

? EP Agreement Support

Working with multiple equipment providers? Nexterix ensures youre approved and active across the board.

• We manage agreement requests and updates

• Ensure each EPs terms and insurance limits are met

• Provide copies of signed agreements upon request

• Track the status of pending EP approvals

No more guessing just complete, transparent visibility.

? Terminal Access Troubleshooting

Driver denied access to a terminal? Our helpdesk will:

• Review your current UIIA status

• Contact IANA or EPs as needed

• Coordinate with your insurance agent

• Provide documentation to terminal gate personnel

• Resolve issues in real-time

This fast, expert support means fewer delays and happier clients.

? 24/7 Availability and Proactive Monitoring

Your operation runs 24/7 so should your support. Nexterix provides:

• After-hours assistance for urgent issues

• Holiday and weekend coverage

• Live updates and email alerts for policy changes

• Automated reminders for renewal deadlines

Youll never be caught off guard by a compliance lapse again.

? What Clients Say About Our Helpdesk

We used to spend hours trying to figure out why our driver got turned away at a terminal. Now we call Nexterix, and its resolved in minutes.
Compliance Manager, Intermodal Fleet (Texas)

Their UIIA helpdesk has saved us from so many missed loads. They work directly with our insurance and keep everything up to date.
Owner-Operator, Midwest Region

? Conclusion

Intermodal freight demands speed, precision, and uninterrupted movement. Thats why Nexterix built its dedicated UIIA helpdesk to give carriers and logistics operators a smarter way to manage compliance, without slowing down.

From first-time registration to emergency gate resolution, Nexterix is here to take the guesswork out of UIIA and keep your business running smoothly,